Terms and Conditions

Updated 15/11/2021

Our main trading address is 65 Market Street, Hednesford, Cannock, Staffordshire WS12 1AD

Our VAT number is 388 8948 04

By using this site, you agree to these terms of use. If you do not agree to these terms, you may not use this site. Bathrooms & Heating Ltd reserves the right, at any time, to modify, alter, or update these terms of use.

Order Acceptance	Orders are only accepted once the order is despatched. Orders can be cancelled by you or us up to this point.
Description and Technical	We always recommend checking with the manufacturer before ordering as specifications and descriptions can change from what we display. All images are for illustration purposes only.
Delivery Times and Stock information	Delivery Times are estimates and not a guaranteed date. Do not book plumbers before receiving and checking goods. Whilst we do our best to keep stock information up to date, we do not get provided with up to date stock feeds from all our suppliers. If you have any questions regarding your delivery please telephone our customer support team on 01543 758395.
Damages on Delivery	Damages must be reported within 48 hours. After this time the manufacturers will not send free of charge replacements
Cancellations and Returns	You have the right to cancel the order for 14 days. Goods must be returned in a resell able condition. Return costs are payable by the buyer.
Refunds	You should get a refund within 14 days of us getting the goods back. The goods must be in a resell able condition with no labels applied to the manufacturers boxes.
Faulty Items	Within 30 days you can reject faulty items. After 30 days the manufacturer has the right to repair or replace them Delivery damage does not count as a fault and must be reported within 48 hours

Interpretation

The definitions and rules of interpretation in this condition apply in these Terms and Conditions.

Buyer: the person, firm or company who purchases the Goods from the Company.

Company: Bathrooms & Heating Ltd

Contract: any contract between the Company and the Buyer for the sale and purchase of the Goods, incorporating these conditions.

Delivery Point: the place where delivery of the Goods is to take place under condition 5.

Goods: any goods agreed in the Contract to be supplied to the Buyer by the Company (including any part or parts of them).

A reference to a particular law is a reference to it as it is in force for the time being taking account of any amendment, extension, application or re-enactment and includes any subordinate legislation for the time being in force made under it.

1. Making a Purchase

The following terms and conditions apply to all transactions on Bathrooms & Heating Ltd. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future use. To order goods through this website you must be at least 18 years of age and able to accept delivery within the UK. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

IT IS IMPORTANT THAT YOU DO NOT SCHEDULE OR COMMENCE ANY INSTALLATION WORK UNTIL YOUR GOODS HAVE ARRIVED AND HAVE BEEN CHECKED.

Bathrooms & Heating Ltd are retailers and not technical experts in the field of heating, plumbing or bathroom installation. We supply products based on manufacturer codes being requested by the customer. If you have a technical query or compatibility query it should be directed to the manufacturer or a suitably qualified professional. You agree that any advice given by a member of Bathrooms & Heating Ltd will not be relied upon without verification with a suitably qualified professional and that the customer is responsible for confirming suitability of products and the compatibility of them for the customers intended purpose.

1(a) Order Acceptance and Processing.

Your order is accepted and a contract is formed between Bathrooms & Heating Ltd and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by Bathrooms & Heating Ltd, nor at the point in time that you receive an email from Bathrooms & Heating Ltd acknowledging receipt of your order. Until the goods are despatched the order may not be accepted by Bathrooms & Heating Ltd or may be cancelled by you. Any email or other acknowledgment of your order is merely to report that your request has been received and will be looked at, and does not in any way denote acceptance of your order regardless of any wording on the email. Bathrooms & Heating Ltd reserves the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order.

1(b) Quotes

Any quotation is given on the basis that no Contract shall come into existence until the Company accepts an order from the Buyer by delivering the goods to the address specified by the customer. Any quotation is valid for a period of 30 days only from its date, provided that the Company has not previously withdrawn it.

2. Description of Goods

All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. All specifications given to the Customer are approximate and intended as a guide only. We always endeavour to ensure all product descriptions are correct, but advise customers to check with the relevant manufacturers for exact technical specifications and seek technical advice from qualified sources prior to ordering products and any work to be carried out.

2(a) Whilst we make every effort to reproduce the colours of the products correctly slight variations may occur during the print and photography process. The manufacturers also reserve the right to change specifications without notice. We cannot be held responsible for any costs incurred if items received are different to how they are displayed. We would always advise customers to check with the relevant manufacturers for the up to date technical specifications before ordering.

2(b) Please note that certain products such as bathroom furniture may need some alteration to suit specific requirements, such as pipe work, space constraints and designs. Any such alterations are carried out at the customers own risk, and as such the product guarantees may be rendered invalid.

2(c) We advise you to buy tiles and borders from the same range as the tiles may be sourced from different suppliers which may result in a slight variation in size and colour. It is also recommended that the tiles are purchased from the same batch as variations can occur.

2(d) Items which are made from a natural material will all be different. Wood grains will be different across doors and it cannot be guaranteed they will match the picture or each item within the range will be the same.

3. Consumer rights

If you are contracting as a consumer, The Consumer Contracts Regulations give you rights when shopping online, so you’re covered if things go wrong. If you are contracting as a business the Consumer Contract Regulations do not apply and there is not an automatic right of return. However most of our manufacturers will accept a return for 7 days but will charge a restocking fee of up to 25%. Please contact us to confirm

3.1 Your right to cancel

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch.

This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back. The cost of return is payable by the customer.

3.2 Your right to a refund

You should get a refund within 14 days of us getting the goods back. The goods must be in a resellable condition with no labels applied to the manufacturers boxes.

A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop. Items with a security seal cannot be opened. If a security seal is opened then the item is considered not resellable and cannot be returned.

3.3 Faulty goods

Within 30 days of delivery:

If you receive faulty goods and wish to return them, the Regulations are in addition to your other legal rights. Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund provided the goods when tested show the issue was a manufacturing fault and not a fault caused on installation or misuse.

This right is limited to 30 days from the date you take ownership of your product. After 30 days, you will not be legally entitled to a full refund if your item develops a fault.

Delivery damage is not classed as a manufacturing fault and delivery damage must be reported within 48 hours.

After 30 days:

If you are outside the 30-day right to reject, you have to give the manufacturer one opportunity to repair or replace any goods or digital content which are of unsatisfactory quality, unfit for purpose or not as described.

After 6 months:

If a fault develops after the first six months, the burden is on you to prove that the product was faulty at the time you took ownership of it. In practice, this may require some form of expert report, opinion or evidence of similar problems across the product range.

All guarantees are valid from the date of purchase and are non-transferable. The guarantee extends to replacement parts or equivalent products only and does not include labour or incidental costs incurred.

4. Special Orders

Special orders are hand made to customers own specification and therefore cannot be cancelled. Please bear in mind that as these products are bespoke and delivery times may vary.

5. Payment and Price

We are entitled to make adjustments to the price to take account of any increase in our supplier's prices or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. Any price changes will be advised and agreed prior to accepting your order. We ask that all goods be paid for on completion of order and that all funds are cleared prior to delivery.

On the order you must provide us with your exact billing address and telephone number - the address and telephone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order and may result in cancellation.

In the event that there is a pricing error on the website or in our printed catalogues then Bathrooms & Heating Ltd will not be bound to honour any orders made at that price.

PLEASE NOTE: We only accept Debit/Credit card payments from cards registered to an address within the UK.

6. Delivery Information

Whilst we do our best to keep stock information up to date, we do not get provided with up to date stock feeds from all our suppliers.

If you have any questions regarding your delivery please telephone our customer support team on 01543 758395. Please note that if there are any items on your order that are currently out of stock then the complete order will be delivered when these items are available. However, if you would like the items in stock to be delivered immediately then please contact a member of our sales team on 01543 758395 and they will be happy to arrange this for you at an additional delivery charge.

6(a) Please note that all delivery dates given are only and always estimates. Goods are subject to availability and delay in delivery of goods is sometimes outside of our control. Any dates specified by the Company for delivery of the Goods are intended to be an estimate and time for delivery shall not be made of the essence by notice. If no dates are so specified, delivery shall be within a reasonable time.

6(b) Subject to the other provisions of these conditions the Company shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods (even if caused by the Company's negligence), nor shall any delay entitle the Buyer to terminate or rescind the Contract unless such delay exceeds 180 days.

6(c) Certain remote areas and offshore areas do not qualify for the standard delivery option and prices may be higher. Additionally delivery times to these postcodes is not covered under the same timescales. There are also certain postcodes we cannot deliver to due to our couriers not covering these areas.

6(d) Bathrooms & Heating Ltd strongly advises you not to book your installers or engage in any preparatory work until full receipt of your goods. If any item is out of stock, a Bathrooms & Heating Ltd sales advisor will email or telephone you to advise you of the expected delivery date.

6(e) If an order cannot be successfully completed due to the purchaser being unable to accept the goods on the date agreed, then a redelivery charge may be applicable. This cost would then be borne by the purchaser. If the goods are cancelled after delivery is missed, the initial delivery costs are still payable.

6(f) If goods are ordered over the weekend or on a bank holiday the order date is taken as the following working day for delivery purposes. If a delivery would normally fall due over the Christmas shut down period the delivery period may be extended to a later date.

6(g) After completion of your order please check your receipt and ensure that all the details are correct. If you are in any doubt please contact our sales department immediately as post delivery changes take time and can be an inconvenience to you and result in additional costs requiring to be paid.

6(h) Please ensure that all goods are checked by yourself and we ask that any problems or damages are reported to our customer care team on 01543 758395 as soon as reasonably possible but within 48 hours of delivery at the latest. Failure to report the damage within this time will mean that any free of charge replacements are not guaranteed.

6(i) As soon as we have delivered the goods to your door you will be responsible for them. It is the responsibility of the customer to ensure all goods and quantities are checked within 48 hours to ensure the codes match the delivery note received. All items must be kept safe and secure and any damage or loss to the items after delivery will be at the buyers own fault and the company will not be liable. We will only deliver to the address on the order and goods will not be left without a signature unless authorised by the person named on the order or the courier is unable to deliver to the address but feels that the item can be left in a safe place. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk unless reported within 48 hours.

The Buyer shall provide at the Delivery Point and at its expense adequate and appropriate equipment and manual labour for unloading the Goods. All deliveries are curbside only. Where the customer is collecting the goods, the point of delivery for the above is considered to be our premises.

7. Non-delivery

The quantity of any consignment of Goods as recorded by the Company on despatch from the Company's place of business shall be conclusive evidence of the quantity received by the Buyer on delivery unless the Buyer can provide conclusive evidence proving the contrary. The Company shall not be liable for any non-delivery of Goods (even if caused by the Company's negligence) unless the Buyer gives written notice to the Company of the non-delivery within 24 hours of the date when the Goods would in the ordinary course of events have been received. Any liability of the Company for non-delivery of the Goods shall be limited to replacing the Goods within a reasonable time or issuing a credit note at the pro rata Contract rate against any invoice raised for such Goods.

8. Import duty

If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

9. Our Liability

If you are acting in the course of a business, trade or profession (a business user) we shall under no circumstances whatever be liable to compensate you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract. For the avoidance of doubt, we shall have no liability to compensate you in relation to your use of the Website or its content whether arising in tort (including negligence), contract, for breach of statutory duty or otherwise, except for any refund we make under any other agreement between us or otherwise at our discretion.

Without prejudice, if you are acting as a business customer in your ordering and/or purchasing of Products, we accept no liability (whether arising in contract, tort (including negligence), for breach of statutory duty or otherwise) for any of the following losses:

Loss of profits, revenue, sales, income, or business;

Loss of savings;

Loss of use or production;

Loss of goodwill;

Business interruption;

Remedial costs if the Products are damaged or defective;

Damage to property or possessions through use or misuse of the Products;

Loss caused by delay or other late performance; and

Indirect or consequential losses.

Our total liability to you in respect of any other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products you have purchased.

The following provisions set out the entire financial liability of the Company (including any liability for the acts or omissions of its employees, agents and sub-contractors) to the Buyer in respect of:

(a) any breach of these conditions;

(b) any use made or resale by the Buyer of any of the Goods, or of any product incorporating any of the Goods; and

(c) any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract.

All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the Contract.

Nothing in these conditions excludes or limits the liability of the Company:

(a) for death or personal injury caused by the Company's negligence; or

(b) under section 2(3), Consumer Protection Act 1987; or

(c) for any matter which it would be illegal for the Company to exclude or attempt to exclude its liability; or

(d) for fraud or fraudulent misrepresentation.

Subject to condition 9:

(a) the Company's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Contract shall be limited to the Contract price; and

(b) the Company shall not be liable to the Buyer for any damage caused, loss of profit, loss of business, or depletion of goodwill in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the Contract.

10. Cancellations and Returns

If you are contracting as a consumer, The Consumer Contracts Regulations give you rights when shopping online, so you are covered if things go wrong. If you are contracting as a business the Consumer Contract Regulations do not apply and there is not an automatic right of return. However most of our manufacturers will accept a return for 7 days but will charge a restocking fee of up to 25%. Please contact us to confirm.

In the unlikely event that you are not satisfied with your purchase for any reason, you have the right to cancel your order within 14 working days from the date of delivery. To exercise your right of cancellation you must give written notice by post, or email, giving details of goods ordered and the delivery details. For full details of how to return goods please contact our customer care team on 01543 758395.

All non faulty goods must be returned within 14 working days of you requesting the cancellation. We ask that all goods are returned safely, and in their original packaging. Please note that if collection is requested a collection charge will be implemented for all non faulty returns, and that this must be paid prior to any collection being processed or the amount will be deducted from the refund. We will refund your money on orders within 14 days of cancellation less any delivery cost as detailed previously. Returns outside 14 days will not be accepted. Any returns notified after 14 days but within 28 days may be subject to an additional 25% restocking charge. On cancellation for any reason, you must return the goods at your own cost unless we agree otherwise or we confirm that you may dispose of the goods. Where the goods are being returned because they are faulty, incorrect or damaged then we will meet the cost of the return, but we ask that you allow us to nominate the carrier. Where the items were originally collected in store, the customer is responsible for returning the items to us at the store.

Should you decide to return goods yourself via a courier service of your own choice then please note that this is done entirely at your own risk, and you should always ensure that you obtain proof of postage / delivery for your reference. Always inform our customer care team regarding the details of any goods you intend to return. Please note that we can only accept returned items from registered courier services, and that customers are unable to return items in person.

Bathrooms & Heating Ltd reserve the right not to refund if the goods are deemed as not being in a resaleable condition. Any delivery charge will not be refunded.

It is not unusual to have 2% - 3% of the tile broken to some degree (e.g. chipped edges). Any amount up to 10% is still considered acceptable. These damaged tiles can be used for the cuts you will need to make. If breakage is above 10%, we would ask you to have it noted on the logistics receiving document and take pictures. Please ensure that all goods are checked by yourself and we ask that any problems or damages are reported to our customer care team on 01543 758395 as soon as reasonably possible.

11. Other

You will own the goods once we have received your payment in full. We will issue you with an order invoice when you place your order and when the order is accepted you will receive a despatch email once we have dispatched the goods to you. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you.

12. Guarantees

All our products are covered by a 12 month guarantee unless specified otherwise.

Terms and Conditions do not affect your statutory rights. Where the Company is not the manufacturer of the Goods, the Company shall endeavour to transfer to the Buyer the benefit of any warranty or guarantee given to the Company.

12.1The Company warrants that (subject to the other provisions of these conditions) on delivery , and for a period of 12 months from the date of delivery, the Goods shall:

(a) be of satisfactory quality within the meaning of the Sale of Goods Act 1979;

(b) be reasonably fit for PURPOSE; and

(c) be reasonably fit for any particular purpose for which the Goods are being bought if the Buyer had made known that purpose to the Company in writing and the Company has confirmed in writing that it is reasonable for the Buyer to rely on the skill and judgement of the Company.

12.2 The Company shall not be liable for a breach of the warranty OR any of the warranties in condition unless:

(a) the Buyer gives written notice of the defect to the Company, and, if the defect is as a result of damage in transit to the carrier, within 48 hours of delivery and;

(b) the Company is given a reasonable opportunity after receiving the notice of examining such Goods and the Buyer (if asked to do so by the Company) returns such Goods to the Company's place of business at the Company's cost for the examination to take place there.

12.3 The Company shall not be liable for a breach of the warranty OR any of the warranties in condition if:

(a) the Buyer makes any further use of such Goods after giving such notice; or

(b) the defect arises because the Buyer failed to follow the Company's oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Goods or good trade practice; or

(d) the malfunctioning part is a serviceable part which on all products are only guaranteed for a period of 12 months

Any replacement products/part(s) that are despatched to destinations outside of mainland UK may incur additional delivery charges.

Subject to condition 12, if any of the Goods do not conform with the warranty OR any of the warranties in condition 12 the Company shall at its option repair or replace such Goods (or the defective part) or refund the price of such Goods at the pro rata Contract rate provided that, if the Company so requests, the Buyer shall, at the Company's expense, return the Goods or the part of such Goods which is defective to the Company.

If the Company complies with the above terms it shall have no further liability for a breach of the warranty OR any of the warranties in condition 12 in respect of such Goods.

Any Goods replaced shall belong to the Company and any repaired or replacement Goods shall be guaranteed on these terms for the unexpired portion of any guarantee.

13. Copyright

All rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to Bathrooms & Heating Ltd or where images are provided by the manufacturers then copyright is owned by them. All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with Bathrooms & Heating Ltd. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication is strictly prohibited.

13(a) Addition to Copyright

Bathrooms & Heating Ltd make every effort to provide unique and useful information and updates to its customers regarding Industry & Product News, Company News and Latest Products through their New (link to news) and other sources on the Bathrooms & Heating Ltd websites and other websites administered and owned by Bathrooms & Heating Ltd

All of the content presented in any shape or form located on the website is professionally authored and the sole ownership of Bathrooms & Heating Ltd. You may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use this content in any way except for your own personal, non-commercial use. You also agree not to adapt, alter or create a derivative work from them except for your own personal, non-commercial use.

Any persons, websites and website owners, but not limited to, in breach might be pursued by Bathrooms & Heating Ltd.

14. Disclaimer and Limitations on Bathrooms & Heating Ltd Liability

Without prejudice to statutory rights afforded to purchasers of products, the information and materials contained in this site, including, without limitation, text, graphics, and links, are provided on an "as is" basis with no warranty, and in particular, Bathrooms & Heating Ltd does not represent or warrant that the information accessible via this site is accurate, complete or current, or that use of the site is free of risk of viruses or other damage. Price and availability information is subject to change without notice. Products purchased from Bathrooms & Heating Ltd and related services, which are provided by Bathrooms & Heating Ltd, are warranted in accordance with law, and nothing herein is to be taken to exclude or restrict any rights, which applicable law grants to consumers in respect of such products or services. Individual products may be the subject of additional warranties or guarantees given by their manufacturers directly. Such warranties etc. are not enforceable against Bathrooms & Heating Ltd, but only against the person giving them.

Bathrooms & Heating Ltd are retailers and not technical experts in the field of heating, plumbing or bathroom installation. All Bathrooms & Heating Ltd staff are instructed not to give any form of technical advice. If you have a technical query it should be directed to the manufacturer or a suitably qualified professional, i.e. a corgi registered gas installer or a member of the institute of plumbing. You agree that any advice given by a member of Bathrooms & Heating Ltd will not be relied upon without verification with a suitably qualified professional. Bathrooms & Heating Ltd accepts no responsibility for any damage caused by your reliance on any such advice.

Bathrooms & Heating Ltd reserves the right to amend the terms or terminate the trade account scheme at any time. Any such changes will be documented on this website.

The quantity of stock shown on the website for each item is automatically updated every 24 hours, but should be used as a guide only, and it does not guarantee that stock can be allocated to an order. Whilst Bathrooms & Heating Ltd will make every effort to ensure the quality shown is accurate, we cannot be held liable for any errors that may occur from time to time with regard to stock availability. Customers will be advised of any shortages by our call centre.

These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

15 Assignment

The Company may assign the Contract or any part of it to any person, firm or company.

The Buyer shall not be entitled to assign the Contract or any part of it without the prior written consent of the Company.

16 Force majeure

The Company reserves the right to defer the date of delivery or to cancel the Contract or reduce the volume of the Goods ordered by the Buyer (without liability to the Buyer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of the Company including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party's workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 180 days, the Buyer shall be entitled to give notice in writing to the Company to terminate the Contract.

17 Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

18 Notices

All notices given by you to us must be given to Bathrooms & Heating Ltd at enquiries@bathrooms2you.co.uk. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the other ways specified. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee

Privacy Policy

Updated 15.11.2021

Bathrooms & Heating Ltd ("Bathrooms & Heating Ltd ", "us", "we") takes the protection of your online privacy seriously and this Privacy Policy sets out how we use and protect any personal information we obtain from dealings which arise from you using this website. Bathrooms & Heating Ltd is the data controller of the personal data collected via your use or in connection with bathrooms2you.com (the “Site”).

www.bathrooms2you.com is a site operated by Bathrooms & Heating Ltd. We are registered in England and Wales under company number 13426783 and with our registered office at 65 Market Street, Hednesford, Cannock, Staffordshire WS12 1AD

This notice is our way of telling you what information we collect about you, why we need it, how we use the information, and what your rights are. By visiting our website you are accepting and consenting to the practices set out in this policy but for your peace of mind, please note that we will never sell your data to third parties.

Contents

Why do we collect your data?
What personal data do we collect about you?
How we use this information
What if I want to change my preferences
Who do we share this personal data with?
Storage and Retention
Security
Cookies
Your rights

Why do we collect your data?

Prior to entering into a purchase we will use your personal data to respond to any queries you make to us via email or telephone or to process a payment. We also collect data as an e-commerce company to maintain and promote our services. By better understanding how you use the site we can continue to improve our product offering and improve the website. We will use information about you to personalise your view of the website.

When you make an order with us, we require information in order to process the sale and delivery of the products you have chosen and also process a payment request with your bank and to verify your identity.

After an order has been made we need the data about you and the order in order to provide any warranty on the products and to process any returns required or product queries you have.

When you are making an order you will have the option to consent to newsletters and marketing emails in order to receive promotions we are running. If you create an account you can also add optional information to your account profile.

What personal data do we collect about you?

There are two main categories of information we collect: Information you give to us, and Information we automatically collect from your use of the website.

Information you give to us

Your name and contact details (such as your email address, delivery and billing address, phone numbers or the password you use to secure your account, and additional information you provide during registration)

Your payment information (such as your credit or debit card number, security code (CVV) and expiration date) If you make an order online, our payment system, Stripe, hides these details from us and we will only be able to see the last 4 digits of the card you paid on. If you pay over the phone, we never store the last 3 digits of your card for security.

Email or Phone correspondence: If you contact us we will store this communication in our email or phone server. This includes emails you send, sales or service call recordings, chat and instant messages, or communications with us via social media. Phone recordings are wiped after 2 weeks.

We also collect other information through your use of the site. This includes where you ask questions on products or leave product reviews or the terms that you search for in the search box.

On orders where you request collection, we will take a photocopy of your driving licence whilst collecting as proof of identity.

Information we automatically collect from your use of the Site

We keep a record of the items you purchase and what you have placed in your cart and also products you store in your favourites on the site.

We also use analytics software to track the use of the website. This data includes IP address, location, times and dates, device information, cookie data and what you click on when you are using the site and how long you stay on the website and if you purchase anything whilst on the site. Our analytics software also uses geo-location information, this includes IP address, browser information or mobile GPS information.

How we use this information

Accounts

We need your name and contact details to create your account. This information is necessary to allow us to keep track of your orders on the website and fulfil our contract of sale with you when you place an order. We require a password to secure your account but this is encrypted in our database and we will never be able to actually see what this was after it is submitted.

Orders

We require payment details from you in order to take payment, fulfil orders and provide refunds.

We use your name and contact details to fulfil our contract with you and deliver your order to your chosen delivery address. We may use your contact details to contact you in regards to any order queries we have or to book in delivery or contact you in the event of any order or delivery issue. If you are collecting your items from us we will need to take a photocopy of your driving licence to prove you are you and release the goods to you.

We will also use the details to send you order confirmations, despatch notices or other relevant order information required to fulfil the order you have made or update you on any changes to the order or the website, or to respond to any queries you make in regards the order or delivery. We also require this information to provide customer service and process returns

Analytics, training and website improvements

We may use information you provide to us to train our staff, improve our services and the website. This processing can be based upon your consent or upon our legitimate interest in detecting and preventing fraud and to offer an improved user experience and to create and maintain a secure environment.

Communication, marketing and advertising

We may use information you provide to us to deliver and personalize our communications with you, or to administer referral programs. This processing can be based upon your consent or upon our legitimate interest in undertaking marketing activities to offer you products or services that may be of interest. Depending on your marketing preferences, we may use your personal data to send you marketing messages. These messages may be tailored to you, based on your previous browsing or purchase activity, and other information we hold about you.

We use your saved products to help you make a purchase, and we use your purchase history to administer any warranty issues and to request feedback from you on the products and service you have received.

What if I want to change my preferences

If you no longer want to receive marketing communications from, you can change your preferences at any time by contacting us, or clicking on the ‘unsubscribe’ link in a marketing email. If you unsubscribe from marketing emails please note we may still need to contact you with service messages from time to time (e.g. order and delivery confirmations, and information about your legal rights).

Who do we share this personal data with?

We do not sell any of your personal data to any third party. However, we do have to provide personal data to companies we work with in certain circumstances:

We supply this information to our suppliers and manufacturers if you have requested the direct delivery option during checkout so they can deliver the correct items to you.
To our suppliers and manufacturers in case of a warranty claim when your goods are covered by a manufacturer guarantee.
To manufactures in regards to product queries we cannot answer.
To companies and individuals that help us deliver our products to you, such as delivery companies.
To companies who help us to run our business, such as payment processors, marketing companies, software vendors, consultants, and advertising partners.
To credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud.
Otherwise where we have your consent or are otherwise legally permitted to do so.

Storage and Retention

We will hold on to the information you provide to us in our secure order database for as long as required to honour any warranty period provided by the manufacturer and keep records of our orders and sales as required by law and for audits.

If you have selected not to receive newsletters or marketing emails we will not contact you with these. In the case of any contact you may have with our Customer Service team we will store the information for as long as is necessary to provide support-related reporting and record keeping.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes and issues, support contractual warranty periods, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

Security

This website ensures that data is encrypted when leaving the site to prevent unauthorised access. We use the latest SSL and firewalls to prevent any unauthorised access to data you have provided us. Our Site is not intended for, and should not be used by, children under the age of 18. We do not knowingly collect personal data from children under 18.

Cookies

Cookies are small text files that are stored on your PC, phone or other web enabled device when you visit our website. They’re not harmful and don’t contain any confidential information such as your home address, date of birth or credit card details.

Cookies are an essential part of how our website works. Some of these cookies are required by our site to enable you to transact whilst other cookies enable us to give you an enhanced, personalised web experience.

By using our website, you also consent to the use of these cookies. Our Sites uses cookies and similar technologies to provide certain functionality to the Site. We do this to ensure we understand and measure site performance, and to deliver targeted advertising. Please see our Cookie Policy here for further information about the cookies we use and how to amend your cookie settings.

When you first visit the site you will be asked to confirm your acceptance of this policy. To withdraw your consent, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on the hard drive of your computer. For information on how to disable cookies, please consult the "Help" tab of your browser via the menu bar.

If you choose not to consent to the use of cookies, your experience of our site will be severely impaired and many integral aspects of the site, including (but not limited to) adding items to your shopping basket and accessing your account, will not work at all.

Your rights

You have the following rights related to the information that we maintain about you:

The right to be informed about how your information is used. This is the reason we provide this Privacy Notice to you.
The right to access the information we hold about you.
The right to request the correction of inaccurate information we hold about you. You can correct some of this information in your account settings.
In some circumstances, the right to request that we delete your information, or stop processing it or collecting it.
The right to stop direct marketing messages, which you can do by clicking on any "unsubscribe" link in any marketing email you receive from us. You also have the right to withdraw your consent for other processing activities for which you have given us your consent.
The right to request that we transfer your information either to you or a third party.
The right to complain to your data protection regulator.

If you want to exercise your rights, please contact us requesting how you would like to exercise your rights by emailing enquiries@bathrooms2you.co.uk.

Contact Us

If you have any queries on any aspect of our Privacy Policy, please contact us on the details below:

Telephone: 01543 758395

Email: enquiries@bathrooms2you.co.uk

Address:

Bathrooms & Heating Ltd

65 Market Street

Hednesford

Cannock

WS12 1AD

Company No 13426783

Vat No 388 8948 04

Changes

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on the Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use following the alterations. We recommend that you check this page regularly to keep up-to-date