Deliveries will be made by our delivery partner for all orders over £165 free of charge
All orders under £165 will be delivered by carrier at the agreed charge
For all orders over £165 you will receive an email from our delivery partners to arrange a convenient delivery date and be asked to complete an access form
At the time of delivery, you must check all products for any sign of packaging or product damage and check the number of products delivered against the delivery note. You should report any damaged or missing products within 48 hours of delivery to our Customer Service Team on 01543 758395 or email email@example.com. Please note that we will not be responsible for any damaged or missing products under delivery which are not reported within this time.
Deliveries will be made between 7am and 6pm Monday to Friday (excluding Bank Holidays)
Our Customer Service Team will make a pre-delivery call to you (on the number you have provided) on the day prior to delivery.
Our driver will also make a pre-delivery call to you (on the number you have provided) on the day of delivery.
Deliveries will be made by PJH fleet with one driver, or via an authorised carrier where appropriate.
Deliveries made on PJH fleet may require your assistance with offloading of products, depending on the weight of the items delivered.
At the point of delivering products we will aim to place them in a safe and accessible location.
Deliveries require a signature as acceptance of the accuracy and quality of the products delivered.
Any products delivered (within the ordered quantity) that are surplus to requirements will (where we agree to take a return for them) incur, and you will be responsible for, a 25% re-stocking charge per order.